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What Makes a Good Support System?

When you’re investing in a large-scale IT solution, you want to check out the type of support you’re getting very carefully and determine whether you’re getting the best ROI package you can. What kind of support does the vendor supply? Do they keep someone onsite? Or do they just hand you a phone number to their customer service or help desk overseas? What happens if the system crashes?

Tip of the Week: Tour Tips for Congress

Cherry blossoms frame the U.S. CapitolIt’s hard to believe with the snow falling out there, but Spring soon will be on the way. It won’t be long before tourists flood our nation's capital city to see the cherry blossoms...

Tip of the Week: Getting Around R8.5

Woman giving a man directionsIf you're accustomed to using the old R8.1 client, the new R8.5 web navigation may take some getting used to. Here's some tips to get through the basics quickly...

Tip of the Week: Keyboard Shortcuts

When you have to take a call or open an email every 10 seconds, you need every edge you can get just to keep up. Keyboard shortcuts are quicker navigation than mousing.

State of the Product 2015

 A quick review of intertrac's progress in 2014, and a look at where it's headed in 2015. 

10 Questions to Ask a CRM Vendor Before You Buy

questions to askWhen shopping for CRM software, there are several questions you should ask your potential vendors about their customer and technical support services. After all, this is a big investment for your business and you’re probably going to be working with this vendor for a long time. You want to be sure you’re getting the right product and the right support for your needs.

The Top Five Tips for a Successful CRM Project

In my last post, I talked about user buy-in and how it is the single most critical factor in the success of a CRM project. Today I’d like to talk about some other things you can do to help your project succeed (besides buying intertrac). The truth is, each organization determines its own success with a CRM implementation, regardless of the software.

The Secret of a Successful Rollout

User buy-in is the single most important factor in CRM successSuccessfully rolling out a new software product in any organization relies on several key factors, from getting the customization right to importing the data to ensuring the hardware can handle the traffic. But with all that, user buy-in is undoubtedly the single most important factor in the success of a CRM project.

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