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Tip of the Week: To Bold a Mail Group (or not to Bold)?

The Mail Groups are a tool to help you sort incoming mail. When you assign a correspondence to a Mail Group, the drop-down list may display some bold selections and some not bold selections. Have you ever wondered why?

  • The bold selections have a Mail Group profile set up. 

  • The non-bold selections are mail groups that were added on the fly by other users. 

In the example below, the mail groups all have profiles, except GMOs. Because it isn't bold, we know GMOs is a mail group that was just typed into the field by another staffer.

So why use profiles? Mail Group profiles are used to go a step beyond just grouping similar mail. You can use the Mail Group profile to automatically assign a category and subcategory to a correspondence, tell the system to search incoming web mail for matches, and automatically assign Smart Merge responses.

Want to learn more? Give us a call and we'll show you how your office can use mail groups and profiles to make your job easier.


About wsinger

Wendy Singer is the Senior Technical Writer and New Media Specialist at ComputerWorks.

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